Returns & Refunds

What is your returns policy?

We are happy to accept any returned items if they are unworn, returned in the original bag and still have all hang tags attached. Any return must be sent back to us within 14 days of receipt.

Do you offer free returns?

Unfortunately, we are not able to offer free returns at this time.

How do I return an item from my order?

If you wish to return an item from your order, before sending it back please first contact our customer service at and advise which item/s you are returning.

Once our customer service team has received your email return request, please send it back to us ensuring your name, order number and the p-number/s of item/s you are returning are all included on a note within the package. You can find the p-number of your items on the invoice that you received with your order.

We recommend you use a tracked service and obtain proof of postage. We do not accept responsibility for any items lost or damaged in transit.

Please return your goods to the following address:

FAO The Smithy, Monks Lane, Acton, Nantwich, CHESHIRE CW5 8LE

A typical refund will take 21 days for returns to be processed and refunds to reach your bank account, but it can take up to 30 days during busier times. If after 30 days you have still not received your refund, please email

We can also process refunds into store credit, which will be given to you via email in a form of a code. Please note store credit processing is quicker and can take up to 1-2 days.

EU and Rest of World:

We do not offer free returns for orders placed outside of the UK. If you’ve changed your mind about keeping your purchase, please return your items to the address below within 30 days (for international orders) ensuring your name, order number and the p-number/s of item/s you are returning are all included on a note within the package. You can find the p-number of your items on the invoice that you received with your order.

Please ensure items are unworn with all labels intact, well packaged & that you use a tracked service and receive proof of postage from the Post Office. Once received, we will process your request for refund.

We are not responsible for items lost or damaged in transit.

Returns Address:

The Smithy, Monks Lane, Acton Nantwich, CHESHIRE CW5 8LE.

Have you received my return?

We aim to process any returns ASAP. You should receive an email letting you know we've received your return, however, please allow up to 30 days before getting in contact with us. If you have not received a full refund within 30 days of returning your item then email

Do you offer exchanges?

Unfortunately, we are unable to offer exchanges. You can return your item to us and place a new order to receive the item of your choice. The original purchase will be refunded within 30 days.

What is your sale items returns policy?

We do not offer full refunds on sale items.

What happens with late returns?

Any item returns after the 14 days of your receipt we're unable to accept and the item may be returned to you.

Where is my delivery?

If you haven't received a dispatch email yet (don't forget to check those junk folders) then your order is still in our safe hands. If you have, then it should be on its way!

Our standard delivery option to the UK usually takes 2-5 working days from the order being shipped but can take up to 7 working days during busy times. If your order has not arrived after 7 working days then get in touch with us by emailing with your order details.

How do I track my order?

You should receive an email as soon as your item ships from our warehouse, if you do not receive an email please get in touch at

Wrong Order/Received Incorrect Item

We are very sorry that we have sent you an item you didn’t order. If you have received an item that doesn’t match your order confirmation or delivery note, then please contact us at Our customer service team will get this sorted for you ASAP.

What do I do if my item is faulty?

We’re sorry to hear that there’s a problem with your Puddled uk Clothing product. So that we can get this fixed for you, please get in contact with us at and a member of our team will get back to you shortly.

How do I cancel my order?

To make sure you receive your items ASAP, we start processing your order as soon as we receive it. This means that once your order has been placed, you will unfortunately be unable to cancel it. You can return your order using the above.

Can I add to my order?

We know you need your order fast! That’s why we begin processing your order moments after payment. Unfortunately, this means once you've placed your order it is not possible to make any additions. You’ll need to place another order.

I didn’t receive an order confirmation.

Have you checked your junk/spam mail? If there’s still no sight of an order confirmation, then please contact and we will look in to this for you. Alternatively, you can see your recent orders in the ‘My Orders’ section of your Puddled uk Clothing account.

For any other queries or feedback on the delivery service provided, please contact